Running late for your appointment?
We’ll always accomodate you wherever possible. If you’re up to 10 minutes late we may have to shorten your service time and anything over 15 minutes may result in us having to reschedule you for a more convenient time.
Not 100% happy? Don’t worry, these things happen. We guarantee ALL of our work. If you feel like you need an adjustment within the first 2 weeks, we’re happy to redo the service free of charge.
We recommend that you rebook at every appointment to avoid missing out on your preferred stylist. However we understand that schedules can change so we advise to book 2-3 weeks in advance. We occasionally have last minute cancellations for stylists so feel free to contact us via email or phone to double check and we can always add you to our cancellation lists.
Cancellations made on the day of your appointment or “no-shows” will incur a $50 cancellation fee.
We advise any clients to come in for a consult first if they are having a colour correction, are unsure what is achievable, have damaged hair, or are unsure what colour/style they want to to achieve. These are totally complimentary.